Best Agentic Commerce Platforms

AI agents are fundamentally changing how eCommerce operates—and the numbers prove it. The agentic AI market will grow from $5 billion to $200 billion by 2034, with 33% of enterprises planning to deploy AI agents by 2028. These autonomous systems don't just respond to queries; they plan, act, and complete transactions independently.

Agentic commerce represents the next evolution beyond chatbots and basic automation. Unlike traditional AI tools that wait for instructions, agentic platforms proactively guide shoppers, optimize product discovery, and handle complex customer interactions without human intervention.

This guide examines 15 agentic commerce platforms across infrastructure, sales, operations, and support categories. Whether you need conversion-focused AI agents, payment infrastructure, or enterprise-wide automation, you'll find options matched to your specific business needs.

Key Takeaways

• Sales-focused AI agents deliver measurable ROI: Envive's cooperative multi-agent system produces 3x conversion lift for engaged visitors, with documented results including $5.35M annualized incremental revenue for Supergoop! and 100%+ conversion rate increases for Spanx.

• Infrastructure standards are emerging rapidly: The Agentic Commerce Protocol (ACP), co-developed by Stripe and OpenAI, is becoming the interoperability standard—merchants should prioritize platforms supporting ACP and MCP protocols for future-proofing.

• Brand safety separates commodity AI from enterprise solutions: Platforms like Envive offer dedicated models per merchant and proprietary safety approaches, achieving zero compliance violations even in regulated industries.

1. Envive - Self-Optimizing Revenue Engine for eCommerce

Envive stands apart as the only agentic commerce platform built specifically as a self-optimizing revenue engine. Rather than deploying a single AI assistant, Envive operates an ensemble of specialized agents—Sales, Search, and SEO/GEO—that learn from each other through reinforcement signals, continuously improving performance without manual intervention.

Key Features:

• Cooperative multi-agent system where agents share learning signals

• ACP Data Enrichment for automated catalog optimization

• Dedicated AI model per merchant for brand-safe responses

• Seamless bundling integrated into sales recommendations

• Brand safety guardrails with 99.9% safety score

Best For: DTC brands seeking measurable conversion and AOV lift

Price: Custom (enterprise)

Why It Made The List: Envive delivers 3x conversion lift for visitors who engage with its sales agent. The platform's $15M Series A validates market confidence in its unique cooperative learning architecture—a capability no competitor currently offers.

Proven Results:

• Supergoop!: 11.5% conversion rate increase, 5,947 monthly incremental orders, $5.35M annualized incremental revenue

• Spanx: 100%+ increase in conversion rate, $3.8M annualized incremental revenue, 38x return on spend

• Coterie: Zero compliance violations while handling thousands of conversations

2. Stripe Agentic Commerce Suite

Stripe's Agentic Commerce Suite establishes the infrastructure foundation for AI-powered shopping. Co-developed with OpenAI, the Agentic Commerce Protocol (ACP) creates the interoperability standard that enables AI agents to interact with merchant catalogs, process payments, and complete checkouts securely.

Key Features:

• Hosted ACP endpoint for agent-to-merchant communication

• Shared Payment Tokens (SPTs) for secure agent transactions

• One-click integration with Wix, WooCommerce, BigCommerce, Squarespace

• Modular architecture—use only the components you need

Best For: Merchants needing agent-ready checkout and payment processing

Price: Based on Stripe standard fees

Why It Made The List: With $1.4 trillion in annual payment volume and 700+ agent startups already using its infrastructure, Stripe provides the critical plumbing for agentic commerce at scale.

Proven Results: Major brands including URBN (Anthropologie, Free People, Urban Outfitters), Etsy, Ashley Furniture, Coach, and Kate Spade have adopted the suite. As Rafe Colburn, Chief Product Officer at Etsy, noted: "Stripe's Agentic Commerce Suite offers an integration solution that makes this easier than ever."

3. Salesforce Agentforce Commerce

Salesforce Agentforce extends autonomous AI capabilities across the entire commerce ecosystem, not just the storefront. Role-based agents handle sales, service, and merchandising functions while drawing on unified data from Commerce Cloud, Service Cloud, and Marketing Cloud.

Key Features:

• No-code Agent Builder with natural language configuration

• Hybrid Reasoning Engine for predictable yet creative responses

• Deep integration with Salesforce ecosystem (CRM, Data Cloud, Slack, MuleSoft)

• Autonomous negotiation between agents

Best For: Large organizations needing agents across sales, service, and marketing

Price: $500 per 100k Credits; $2 per agent conversation; monthly add-ons available

Why It Made The List: 33% of enterprises planning to deploy AI agents by 2028. For organizations already invested in Salesforce, Agentforce provides the most comprehensive path to enterprise-wide agent deployment. Implementation typically requires 24-52 weeks.

4. Pipe17

Pipe17 created the "Order Operations" category specifically for the agentic commerce era. As the first OMS with a Model Context Protocol (MCP) server, it enables AI assistants to access order data through natural language queries.

Key Features:

• Native MCP server for AI assistant integration

• Managed Connector Network eliminating integration maintenance

• Real-time operations vs. batch processing

• 2-12 week implementation (vs. 6-24 months for legacy systems)

Best For: High-volume brands and 3PLs with complex fulfillment networks

Price: Custom pricing

Why It Made The List: Pipe17 delivers 85% lower cost compared to traditional OMS platforms and achieves 99% reduction in fulfillment errors. The platform's AI-native architecture was built for agentic commerce from the ground up.

5. Zowie

Zowie's proprietary X2 engine, trained on 100 million+ interactions, achieves the highest automation rates in the industry. Its Decision Engine provides deterministic (not probabilistic) execution for critical tasks like returns and refunds.

Key Features:

• 95%+ automation rate for customer inquiries

• Three-layer architecture: X2 (response generation), Decision Engine (execution), Reasoning Engine (context)

• Full workflow automation for returns, exchanges, refunds, tracking

• Omnichannel support across chat, email, phone, social media

Best For: eCommerce brands seeking maximum support automation

Price: Custom pricing

Why It Made The List: Documented ROI includes Monos cutting costs by 75% and Booksy saving $600K annually.

6. Gorgias

Gorgias built its AI agent specifically for Shopify's ecosystem, enabling real-time order editing, return processing, and subscription management directly within conversations. Over 15,000 eCommerce brands rely on the platform.

Key Features:

• Deep Shopify integration for in-conversation order management

• 60% automated resolution rate

• 100+ native integrations with eCommerce tools

• Revenue generation through conversational campaigns

Best For: Shopify merchants needing deep platform integration

Price: $10/month (50 tickets) to $3000/month yearly (5,000 tickets)

Why It Made The List: For Shopify-focused merchants, Gorgias offers the deepest platform integration available.

7. Triple Whale Moby Agents

Moby Agents represents the first AI platform purpose-built for eCommerce business intelligence. Trained on data from $55 billion revenue across 30,000+ brands, it understands retail KPIs, seasonal patterns, and anomaly detection at a depth generic BI tools cannot match.

Key Features:

• Universal data warehouse with eCommerce-specific schema

• Real-time anomaly detection and forecasting

• Contextual recommendations based on retail expertise

• Natural language or SQL workflow customization

Best For: Data-driven brands needing retail-specific AI insights

Price: Triple Whale plans range from $149/month to $219/month (free 2 months when paid annually); Free tier available

Why It Made The List: No other platform combines this depth of retail training data with purpose-built eCommerce analytics.

8. BigCommerce

BigCommerce positions itself as the "agent-ready" platform through composable architecture, headless APIs, and a confirmed partnership with Stripe's Agentic Commerce Suite. The Feedonomics integration ensures clean product data—critical for AI agent accuracy.

Key Features:

• Headless commerce APIs and Checkout SDK for agent integration

• Feedonomics for automated, enriched product feeds

• Stripe Agentic Commerce Suite partnership

• B2B Edition with approval workflows and contract pricing

Best For: Mid-market brands needing flexible, agent-compatible architecture

Price: Tiered plans range from $29/month to $299/month annually; Enterprise tier available with custom pricing

Why It Made The List: BigCommerce enables merchants to integrate AI assistants without replatforming. The composable architecture provides flexibility as agentic commerce standards evolve.

9. commercetools

commercetools' MACH architecture (Microservices, API-first, Cloud-native, Headless) provides the flexibility enterprises need to integrate emerging AI tools. The Fall 2026 "Compilations" release adds AI Hub and Agent Gateway specifically for agentic commerce.

Key Features:

• AI Hub connecting to ChatGPT, Microsoft Copilot, and other discovery channels

• Agent Gateway for creating, running, and scaling AI agents

• MCP protocol support (Early Access)

• Prompt-safe APIs with scope controls

Best For: Enterprises needing maximum customization without vendor lock-in

Price: Custom pricing

Why It Made The List: As a Stripe partner, commercetools positions itself at the intersection of composable commerce and agentic AI.

10. OpenAI Instant Checkout

OpenAI's Instant Checkout transforms ChatGPT into an end-to-end shopping agent. With 800 million users, ChatGPT represents the largest consumer-facing AI platform entering commerce.

Key Features:

• End-to-end shopping within the ChatGPT interface

• Agentic Commerce Protocol (ACP) co-developed with Stripe

• In-context checkout without leaving the conversation

• Partnerships with Etsy, Shopify merchants, Walmart

Best For: Merchants seeking exposure to ChatGPT's massive user base

Price: Free for shoppers; per-transaction fee for merchants

Why It Made The List: As the consumer-facing "destination" for agentic shopping, OpenAI Instant Checkout represents where shoppers will increasingly begin their purchase journeys.

11. Microsoft Copilot Studio

Microsoft Copilot Studio, powered by Azure AI Foundry, enables multi-agent workflows that coordinate specialized agents on complex, long-running tasks. For enterprises already using Microsoft 365, it offers 40% faster deployment.

Key Features:

• Multi-agent coordination and orchestration

• Native integration with Bing, SharePoint, Databricks

• AgentOps monitoring for performance evaluation

• Enterprise-grade security and governance

Best For: Organizations deeply integrated with Microsoft 365

Price: Starting $30/user/month; Pre-purchase plan and pay-as-you-go models available

Why It Made The List: Microsoft's ecosystem advantage makes Copilot Studio the logical choice for M365-centric organizations.

12. AWS Bedrock AgentCore

AWS Bedrock AgentCore provides fully managed services for building and deploying AI agents at scale while remaining framework-agnostic. It works with OpenAI Agents SDK, Google ADK, CrewAI, and Strands Agents.

Key Features:

• Works with any AI framework and foundation model

• AWS Marketplace integration for pre-vetted agents

• Fully managed services reducing operational overhead

• Eliminates complex integration work

Best For: AWS-native enterprises needing flexible AI agent deployment

Price: Usage-based

Why It Made The List: AgentCore provides enterprise-grade infrastructure for organizations committed to AWS.

13. Mirakl Nexus

Mirakl Nexus positions itself as the "Agentic Commerce Brain" for the omniagent era—where retailers manage thousands of AI agents rather than 3-5 channels.

Key Features:

• Connect any merchant with any agentic platform

• Distribute inventory, pricing, and fulfillment data to agents

• Orchestrate multi-merchant orders at enterprise scale

• Real-time agent-to-enterprise system interaction

Best For: Marketplace operators and retailers with third-party sellers

Price: Enterprise custom

Why It Made The List: As a Stripe partner, Mirakl provides the infrastructure for complex multi-party transactions that marketplace models require.

Frequently Asked Questions

What defines an agentic commerce platform?

Agentic commerce platforms deploy AI agents that autonomously plan, act, and complete tasks—unlike traditional chatbots that simply respond to queries. These agents can guide product discovery, personalize recommendations, handle customer service, and even complete purchases without human intervention. The key differentiator is autonomous action: agents don't wait for instructions but proactively work toward goals like increasing conversion or resolving support tickets.

How do AI agents specifically increase eCommerce conversion rates?

AI sales agents increase conversion by removing friction from the purchase decision. They build buyer confidence through personalized guidance, answer product questions instantly, and integrate recommendations with bundling and upselling. Envive's data shows visitors who engage with AI sales agents are 3x more likely to convert, with documented results including 100%+ conversion rate increases and millions in incremental revenue.

How do agentic platforms ensure brand safety and compliance?

Enterprise-grade platforms implement multiple safety layers. Envive uses a proprietary 3-pronged approach: tailormade models (dedicated AI per merchant), red teaming (adversarial testing), and consumer-grade AI standards. This approach achieved zero compliance violations for Coterie while handling thousands of conversations. Control over response language ensures adherence to FTC guidelines and brand-specific legal requirements.

Can AI agents integrate with my existing eCommerce systems?

Yes—integration capability varies by platform. Infrastructure providers like Stripe and BigCommerce offer native agent-ready APIs. Specialized platforms like Envive and Gorgias integrate with major eCommerce platforms including Shopify, WooCommerce, and BigCommerce. The emerging MCP (Model Context Protocol) and ACP (Agentic Commerce Protocol) standards are creating universal interoperability, with Pipe17 and commercetools among early adopters.

What's the difference between an AI sales agent and an AI search agent?

AI sales agents focus on conversion—guiding shoppers from consideration to purchase through personalized recommendations and objection handling. AI search agents optimize product discovery, understanding intent and delivering relevant results even for complex queries. The most effective platforms, like Envive, deploy both agent types in a cooperative system where each agent's learning improves the others.

What ROI can I expect from implementing agentic commerce solutions?

ROI varies by platform and use case but documented results are significant. Envive customers report 38x return on spend (Spanx), $5.35M annualized incremental revenue (Supergoop!), and 10x higher purchase completion rates (CarBahn). Customer service platforms like Zowie document 75% cost reductions, while order operations platforms like Pipe17 deliver 85% lower total cost of ownership versus legacy systems.